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Free-Trade Ruleset |  |
The Dura rules must be followed at all times and generally apply to all official Dura platforms and media channels including but not limited to the game, discord, facebook & whatsapp.
The Discretion of a Gamemaster can override any rule or the details of that rule. Therefore we advise: if you think it could be construed as cheating -- to assume it is until it is confirmed it's not by a Gamemaster. At any time in any case Gamemasters have full autonomy to assess documented rule violations and apply Punishments as they see fit, also known as Gamemaster Discretion.
Repeated offenses of the same violation resulting in banishment can lead to account deletion.
If you disagree with a finding and would like to appeal, please feel free to open a support-ticket in the 'create-ticket' channel in Dura's Discord with details of the situation so that your case may be reviewed.
Gamemaster License
A Gamemaster's Authority and Judgement on a given situation within the Gameworld takes precedence over the Rules themselves. It is impossible that the rules can cover all qualities of a spirit of fair or healthy (non-destructive) play. At the same time some instances of unfair play (cheating or destructive behavior) which the rules do not cover in writing are so flagrant that it is apparent such should not have been done and therefore punishment may be dealt out even for an unwritten rule. For these special situations a Gamemaster is given full license to judge a new or nuanced situation as he determines to be in the spirit of fair and constructive play. We advise if you think it could be construed as against the Rules -- to assume it is until it is confirmed it's not by a Gamemaster. At any time in any case Gamemasters have full autonomy to assess Rule Violations and apply Punishments as they see fit, also known as Gamemaster License.
You may not manipulate the official client program in any way or use any additional software to play the game, including but not limited to "Bots", "Macros" and "Taskers".
You will be checked by Gamemaster's frequently to ensure that you are not breaking this rule, if you are unable to respond to messages on your screen you will be identified as a cheater and handled accordingly. Knowing this, it is your responsibility to be aware that you will be checked and therefore not put yourself in a position where you are completing game-actions without paying sufficient attention to the game.
It is not acceptable for somebody unable to communicate with or follow simple in-game instructions from a Gamemaster to be playing a character at any time. Furthermore, it is your responsibility as a player to be aware that a Gamemaster may check you for cheating at any time using a variety of tactics that may not include text.
Note:
- Computer Programs which allow you to switch, duplicate, or bind keys -or mouse buttons- are allowed
- Computer Programs which allow you to optimize your internet connection are allowed
You are only allowed to have one character online per person.
It is not acceptable for somebody unable to communicate with or follow simple in-game instructions from a Gamemaster to be playing a character at any time. Furthermore, it is your responsibility as a player to be aware that a Gamemaster may check you for cheating at any time using a variety of tactics that may not include text.
a.) Names that are insulting, racist, sexually related, drug related, harassing and/or generally objectionable;
b.) Names that advertise brands, products or services of third parties, content which is not related to the game or trades for real money;
c.) Names that are meant to fool a player into believing you are another player.
a.) Advertising brands, products or services of third parties, content which is not related to the game or trades for real money;
b.) Advertising account sharing, power-leveling/boosting services etc. (regardless of payment);
c.) Advertising or discussing the trade of in-game gold, items or services for any form of external payment.
a.) Misrepresenting yourself as a member of staff;
b.) Claiming or suggesting that you have access to player personal data, or that you have influence over staff to retrieve it for you;
c.) Claiming or suggesting that you have influence over staff to directly cause any kind of punishment to another player.
Dura is a game and part of gaming is people disagreeing with you which can lead to insults and offensive behavior. Remember that you can 'Ignore' anyone you want with the In-Game Ignore function. Racism is not tolerated.
In continuation of Rule 6.1 general and occasional insults do not violate our rules however repeatedly insulting individuals constitutes harassment and will not be tolerated. Generally speaking if a player is being insulting via private message you should use the in-game ignore function. If a player starts creating new characters to continue this harassment please feel free to submit video evidence for investigation via our ticket system in Discord or via our in-game report channel. Screenshots are not sufficient. Note that what constitutes harassment is up to the discretion of the gamemaster, as is the severity which will determine the specific punishment.
Every person has a right to privacy. For this reason, the only person that may share personal data of an individual is the individual themselves.
This means that no player is allowed to disclose data such as real name, address, phone number, credit card number, email address etc. of any other player.
Griefing: Griefing is the deliberate disruption, harassment, or prevention of other players’ gameplay. A character is punishable under this rule only when the character’s sole purpose is griefing.
a.) Threatening any form of destructive behavior;
b.) Disrespecting the authority of gamemasters.
Knowingly and willfully exploiting errors of the game or any other part of our services with malintent.
Stealing other players' account or personal data.
Attempting to attack, disrupt or damage the operation of any part of the Dura service.
Excessively repeating identical or similar statements or using badly formatted or nonsensical text.
a.) Not complying with the request of a Gamemaster
b.) Intentionally submitting false information to Gamemasters
c.) Intentionally spreading misinformation
d.) In-Game retaliation towards a tutor's moderation
It is prohibited to offer, put to market, trade, sell, solicit, request, or conspire to buy or sell a Dura Account in any form. Whether you are the buyer or the seller, both parties are equally in violation. If you'd like to buy or sell a character you are able to at the Character Bazaar.
Account sharing is not permitted. Sharing is the use of a given account by anyone but the original creator. Players are responsible for maintaining the security of their account credentials. The account owner is fully responsible for all actions taken on the account.
It is prohibited to offer, put to market, trade, sell, solicit, request, or conspire to buy or sell Dura gold or other in-game items for real-world currency or value outside the game. Whether you are the buyer or the seller, both parties are equally in violation.
(This excludes the exchange or transaction of in-game gold/items for Game Store Items.)
Be aware player-to-player transfers of Dura Coins for real-world value are not prohibited and therefore are an exception to Rule 8.3. However, such transactions are not endorsed, facilitated, supported, or protected by the Company. They are undertaken entirely at the players' own risk. The Company assumes no responsibility for losses, disputes, fraud, or enforcement arising from such transactions.
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Reporting Process & Policy | |
If you would like to report a player for cheating we encourage you to do so. All reports of cheating are 100% confidential and only Gamemasters and above from Dura's staff will be aware of the report and the details contained within it; the report is made anonymously, no one except Gamemasters will even know you made one.
The best way to report a player for cheating is through discord in the 'create-ticket' channel. The 'Report Violations' function ingame (ctrl+r) is not actively monitored.
Please be aware that your report will be processed in a timely manner. For a player to actually be found in violation of a given rule it must be first investigated by Dura Staff. Through that investigation if it is determined to be conclusive that a given player is in violation of a rule then and only then will that player be punished accordingly per the rules. This can take time as we treat no account termination as casual, we do not punish unless we are unhesitatingly confirmed in such violation, and lastly there are many reports and cases on a daily basis.
Be aware of Rule 7a.) False Information: Intentionally submitting false information to Dura Staff members. Punishment: 10 Day Banishment to Permanent Deletion of all known accounts depending on severity.
Submitting a report that you think is a genuine violation but our decision determines it is not conclusively does not mean you submitted false information. It simply means you were mistaken or did not have conclusive evidence.
Note:
At no time does reporting a rule-violation allow for improper behavior. When opening a report to Dura Staff the following is expected. No cursing, insulting, threatening, ultimatums, or general disrespect. Any of these actions constitute a discontinuance of response and discourse form Dura's Staff on your report.
